FAQ
General
Q: What Is The Frock?
A: The Frock NYC is a Brooklyn-based fashion studio created by Australian sisters Simi Polonsky and Chaya Chanin. The Frock NYC offers a high-fashion approach to easy dressing, while simultaneously catering to the sartorial needs of women across NYC and beyond.
Q: Where do we make our Frocks?
A: We proudly manufacture in NYC baby!
Shopping
Q: How can I shop at the Frock?
A: Right here at www.thefrockNYC.com! We look forward to having you shop with us!
Q: How can I shop in person?
A: Catch us in person at our next Pop-Up Event where you can try our entire collection, in a relaxed, fun atmosphere. Get ready to party!
For details of our next event, simply sign up for our emails and follow us on instagram.
Q: What if I can't make it in person to shop?
A: That’s okay! We ship worldwide and have a great return policy! So, simply shop online and if for some reason it isn't quite right, you can always return it!
Q: The item has sold out. Will you be getting more in and when?
A: We always try to re-stock our popular styles to give you the best possible selection of timeless and functional garments for the season.
Please be patient, we are working hard to increase our inventory so please check back on our website and follow us on Instagram for important updates and a sneak-peak of our ever expanding collection.
Sizing
Q: How do I find out more about the sizing?
A: We know how important it is for a garment to fit properly, so we take time to explain each garment’s fit, style and material on every product page. If you do have any other specific questions, please email us to sisters@thefrockNYC.com and we will be happy to advise you.
Returns & Orders
Q: What is your return policy?
A: Please find all the return details H E R E
Q: What if it is past the time to return?
A: Unfortunately if it’s past the 30 days of receiving your Frock Basic, it is too late to make a return. If there were any shipping delays along the way, please email us to sisters@thefrockNYC.com so we can accommodate you.
Q: What if I received a damaged item?
A: We are so sorry about that!
In order to receive a new item in place of the damaged item, we must receive an email from the customer within 3 days of receiving the damaged item. We will send you a Return Shipping Label and ship out your new item as soon as soon as we receive the damaged item. The damaged item must be returned within 30 days of purchase date.
Pack the damaged item in the original packaging (or an alternative secure package) along with the packing slip.
Print return label and ship back to.
A: If that same item is no longer available we will happily send you another item in exchange (price differences will be calculated) or we will refund you the full amount.
Q: What if my order is missing an item?
A: We sincerely apologize for the inconvenience! Please email us to sisters@thefrockNYC.com and we ship your new item as soon as possible.
Q: What if the wrong item or size was sent to me?
A: We are so sorry for the inconvenience!
Please email us to sisters@thefrockNYC.com so we can send you a Return Shipping Label and ship out your new item as soon as possible.
Pack the damaged item in the original packaging (or an alternative secure package) along with the packing slip.
Print return label and ship back to:
The Frock Studio 502 New York Ave, #4B Brooklyn NY 11225
If that same item is no longer available we will happily send you another item in exchange (price differences will be calculated) or we will refund you the full amount.