It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Please find all the return details H E R E 

Unfortunately if it’s past the 30 days of receiving your Frock Basic, it is too late to make a return. If there were any shipping delays along the way, please email us to sisters@thefrockNYC.com so we can accommodate you.

We are so sorry about that!

In order to receive a new item in place of the damaged item, we must receive an email from the customer within 3 days of receiving the damaged item. We will send you a Return Shipping Label and ship out your new item as soon as soon as we receive the damaged item. The damaged item must be returned within 30 days of purchase date.

If that same item is no longer available we will happily send you another item in exchange (price differences will be calculated) or we will refund you the full amount.

Pack the damaged item in the original packaging (or an alternative secure package) along with the packing slip.

Print return label and ship back to.

We sincerely apologize for the inconvenience! Please email us to sisters@thefrockNYC.com and we ship your new item as soon as possible.

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