To all of you our customers and community,
We are sending through wishes of love and warmth, health and hope.
We are staying up to date with the latest news regarding COVID-19 and ensuring that we do our part. The health and wellbeing of our team, our customers and our community at large is of most importance and as such, The Frock in accord with the New York State reopening guidelines we are ensuring that we practice and employ the appropriate distancing and hygiene practices.
Our team where possible will be working from home.
If you have any questions regarding online shopping, or about an order already placed please reach out to our customer service team at firstname.lastname@example.org. We will be available to answer all enquires via email during regular working days, Monday through Friday.
If you have sent us an Instagram DM to @thefrocknyc and have not received a response, we are so sorry! We are working hard to get to as many DM’s as possible. If you need a prompt response please email our customer service team.
Our shipping team is practicing safe hand hygiene and wearing the appropriate protective gear before sending out your orders.
We are striving to send out your shipments daily. Shipments delays can occur due to changes within USPS, we deeply appreciate your patience as we work to get your orders out to you as soon as possible.
RETURNS and EXCHANGES:
The Frock shipping and receiving team will be accepting returns and exchanges daily.
As detailed above, with shipping delays occurring due to changes within USPS we are extending return days to accommodate all unanticipated delays with orders.
Our team will continue to update you with all the relevant changes. We are here for you during this time, please reach out if you have any questions or concerns.
From all of us at Team Frock, thank you for your support and for being part of this incredible community of women.
With all our love
XX Simi & Chaya